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The benefits of an accessible business

For your customers

Everyone enjoys engaging with a business that is easy to enter and use, and where owners and staff offer excellent, attentive and inclusive service.

In that sense, all of your customers will benefit from the efforts you make to improve accessibility.

For some people the level of accessibility of your business is crucial to their decision to engage with your business at all.

People who might benefit from improved access to your goods or services include:

  • people who have impaired vision or hearing
  • people who have difficulty moving around and use a wheelchair, scooter, walking frame or crutches
  • people who have an assistance animal such as a guide dog
  • people who have difficulty speaking or understanding information
  • people with neurological conditions such as dementia
  • people with psychosocial or mental health conditions
  • family members, friends and colleagues accompanying a person with disability
  • older customers
  • parents of young children, particularly those using strollers or prams
  • people carrying heavy bags or using shopping trolleys
  • people delivering or collecting goods and other items.

For your business

If you make it as easy as possible for customers and others to access and experience your goods or services, your business could benefit in a number of ways.

  • An increase in returning customers and positive word of mouth recommendations
    People with disability and older Tasmanians, along with their families and friends, choose places to shop and socialise that are accessible and inclusive.
  • A decrease in your public liability and workplace health and safety risk exposure
    The actions you take to make your premises more accessible will usually also lead to your business becoming a safer place for all of your customers and staff.
  • Assistance to meet your legal responsibilities
    All businesses in Tasmania are covered by Tasmanian and Australian Government laws relating to discrimination, including access for people with disability to goods and services.

Our Accessible Business guide offers practical tips and suggestions for business owners, landlords and tenants to make their premises more accessible and attractive to customers, including people with disability and older people. Promote your business as one that is supportive of people's accessibility requirements and reap the potential benefits of an increase in returning customers and positive word of mouth recommendations.

You can download the guide here: