Managing customers and suppliers
This section provides useful information about managing customers and suppliers including how to get your customers to pay you on time.
Tools and checklists
- Checklist: Preparing to make a phone call to chase moneySuccessful telephone collection calls are structured and controlled. These six steps will help you make a successful collection call:
- Checklist: Handling debtors’ excuses and objections Before you communicate with a debtor, it’s a good idea to prepare questions and be ready to respond to all possible excuses and objections to payment.
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