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Business Tasmania

Contact Tracing

According to Direction Under Section 16 - Contact tracing - No. 1, from Friday November 13, 2020 all hospitality venues, where patrons remain in the venue for longer than 15 minutes, are required to record patrons’ contact details. From 15 December there will be a new direction in place, Direction under Section 16 - Contract Tracing - No. 2.

Contact Tracing No. 2 requires expanded lists of premises and business to collect information of patrons who enter and remain on the premises for at least 15 minutes. Those lists are available on page 4 and 5 of the Direction.

These contact details are collected for use by Public Health officials as a measure to rapidly identify any possible contacts of a person who may later test positive for COVID-19. Owners and operators need to ensure patron information is directly accessible by the Director of Public Health.

For guidance on how to meet those obligations under Contact tracing No.1, please read this fact sheet which provides detail on what you need to record, how to store it, how to collect it, and what the information will be used for.

Below we will outline the Tasmanian Government Check In TAS app solution. You can continue to use your own method of collecting details, but please remember that it is important that these are collected in a way that protects them from viewing by other patrons. Your patrons privacy is your responsibility. This could include placing completed paper slips into an enclosed container.

If you don't think the Check in TAS app is suitable for you, we have designed this page with the help of Digital Ready, to offer some other digital options for your business, including case studies to show you how some other businesses have done it.

New Tasmanian Government Check in TAS  app

The Check In Tas app is a free contactless, secure and convenient way for customers to sign into a Tasmanian venue.

The app enables individuals to check-in to venues and have this data stored securely with the Tasmanian Department of Health in the event contact tracing is needed due to a confirmed case of COVID-19 in the community.

Use of the app will help authorised Department of Health staff involved in contact tracing quickly identify and assist anyone who may have been exposed to COVID-19 in that location.

Information for businesses, venues and facilities

The Check-In Tas App enables Tasmanian venue operators to easily comply with the above direction, by enabling customers to self-check-in at venues and have their information directly stored with the Tasmanian Department of Health for contact tracing (if required).

From 26 November 2020, businesses and venue operators can register to receive a Check In Tas QR code.  The Check In Tas App will become available for the public to download on 1 December 2020.  Until then businesses will need to continue to use existing methods to record patron details.

Register your business to use the Check In Tas App

Registering for the check in Tas app is easy via the online form.

Once registered, a QR Code and a business starter kit (including QR Code posters) will be provided for the venue.

If any of your customers are not able to or choose not to use the Check-In Tas app, you must ensure you have an alternative check in method available to use, such as paper-based collection.  Please ensure that you protect the privacy of customers using pen and paper.

For more information, download the FAQs Factsheet.

QR codes for businesses

QR code posters are required for all venues using the app to enable customers to log their attendance at the venue. A different QR code is provided for each location in Tasmania and the QR code issued by Check In Tas can only be used by customers that have downloaded the Check In Tas App.

How your customers will use the Check In Tas App

When a customer arrives at your venue, they hover their smartphone camera over your displayed QR code.

Venue staff may ask customers show them a successful Check In Tas app screen.

The smartphone will read the code and the customers data will be securely stored by the Tasmanian Department of Health, and not accessed unless required for contact tracing at the venue.

Displaying your QR code poster

Display the QR code at the entrance of your venue or other convenient locations so customers can access it easily. You may want to have a staff member nearby who can assist customers and confirm they have checked in.

Print your posters in A4, in colour, and display in multiple accessible locations.

Privacy information

The information collected using the QR code for your venue will be held in the Tasmanian Department of Health's secure AZURE Cloud for the purpose of contact tracing and the management of QR codes during the COVID-19 pandemic response. The Public Health Directions are available on the Tasmanian Government COVID-19 website and accessible within the app.

This information will be collected for the purposes of –

  • the management, detection, notification, treatment or prevention of the spread of COVID-19
  • managing a threat to public health, or a likely threat to public health, as a result of the COVID-19
  • ensuring compliance with, and enforcing, the Public Health Act 1997

The information must not be used, or disclosed, other than as authorised under the Public Health Act 1997.

FAQs for businesses

Please review these FAQs for businesses.